Last updated: September 2026

OwnGreen (“we”, “us”, “our”) is committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website at owngreen.co.uk.

We are the data controller for the personal data we collect about you. You can contact us at hello@owngreen.co.uk.

1. What Personal Data We Collect

We may collect the following categories of personal data:

• Contact information — your name and email address if you choose to submit them through any of our tools or forms
• Property and energy information — details about your property, energy setup and usage that you voluntarily provide when using our tools
• Technical data — your IP address, browser type, operating system, pages visited and time spent on our website, collected automatically through cookies and analytics tools
• Communications — any messages you send us by email or through our website

We do not collect any special category data (such as health data, financial account details or government identifiers) and we do not require you to create an account to use our tools.

2. How We Use Your Personal Data

We use your personal data for the following purposes:

• To provide and operate our tools and services
• To respond to your enquiries and communications
• To improve our website and tools based on how they are used
• To send you information you have requested about energy-related topics (only where you have opted in)
• To comply with our legal obligations

3. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Consent — where you have actively provided your email address or other details and agreed to receive information from us
• Legitimate interests — to operate and improve our website and tools, where this does not override your rights and interests
• Legal obligation — where we are required to process your data to comply with applicable law

4. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes for which it was collected:

• Email addresses collected through our tools — retained for up to 12 months unless you unsubscribe or request deletion
• Technical and analytics data — retained for up to 26 months
• Communications — retained for up to 3 years

5. Who We Share Your Data With

We do not sell your personal data to any third party. We may share your data with:

• Service providers — third parties who help us operate our website and services, such as hosting providers, email delivery services and analytics providers. These parties process data only on our instructions and are bound by data processing agreements.
• Legal requirements — where we are required to disclose data by law, regulation or court order

We do not share your personal data with energy suppliers, brokers or any commercial partner for marketing purposes without your explicit consent.

6. Affiliate Links

Our website contains affiliate links to third party products and services. If you click on these links, we may earn a commission. We do not share your personal data with affiliate partners. Any data you provide directly to third party websites is governed by their own privacy policies.

7. Cookies

We use cookies on our website. Please refer to our Cookie Policy for full details of the cookies we use and how to manage them.

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your personal data in certain circumstances
• Right to restriction — to request that we restrict processing of your data in certain circumstances
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at hello@owngreen.co.uk. We will respond within one month of receiving your request.

9. Children

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately at hello@owngreen.co.uk.

10. International Transfers

Some of our service providers may process data outside the UK or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

11. Right to Complain

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority, at ico.org.uk or by calling 0303 123 1113.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at hello@owngreen.co.uk.